Thanks for visiting us today, @simontjames.
I have some information about the update button not working. Let's check if this is browser-related. Open QBO using the incognito mode or a private browser. This browsing doesn’t store data and will help the page load without issues from temporary data.
Here's how:
- Press Ctrl + Shift + N (Google Chrome).
- Press Ctrl + Shift + P (Mozilla Firefox).
- Press Command + Shift + N (Safari).
After that, go back to your banking page and hit update again. If it's working fine, you'll want to clear the cache to start on a clean slate. This process helps the browser to fetch the latest version of the webpage and faster browsing experience.
If you're getting the same result, please contact our Customer Care Support by following these steps below.
- Go to Help at the top.
- Select Contact Us at the bottom.
- Enter a brief description of your case, then tap Let's talk.
- Choose Get a call. Type in your info.
- Click Confirm my call.
In case you need help with other banking tasks, browse this link here choose which topics suit your needs.
Let me know if you still have questions or concerns about the program. I'm always here to assist you. Take care and happy holidays.
