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Level 1

Is anyone having trouble with email payslips not dispalying correctly when opened?

 
5 REPLIES 5
QuickBooks Team

Re: Is anyone having trouble with email payslips not dispalying correctly when opened?

Good day, @bevsigma,

 

I've checked with our engineers, and haven't found any reported issues similar to yours.

 

Have you tried opening the payslips in the Incognito window? Private browsing prevents cookies from being stored on your computer, making it a great place to identify browser issues.

 

If not, try these keyboard shortcuts to start a private window:

 

Google Chrome: press Ctrl Shift N  
Mozilla Firefox: press Ctrl Shift P
Internet Explorer: press Ctrl Shift P
Safari: press Command Shift N

 

If it works, clear the browser's cache. This clears the history or log of sites you visited to resolve problems with web pages.

 

Let me know how this goes by leaving a comment below. I want to make sure this is resolved, and will be here if you need a hand. Have a lovely day!

 

 

Level 1

Re: Is anyone having trouble with email payslips not dispalying correctly when opened?

Hi

Thanks for that I will get them to try that 

Would it be the same on mobile phone I think most of the employes only have smartphones not computers

From the picture Ive been sent it looks like you can only see the corner of the payslip

many thanks

 

QuickBooks Team

Re: Is anyone having trouble with email payslips not dispalying correctly when opened?

Hi bevsigma

 

Your employees payslips will be received into their inbox and when they open i it should open in their default browser, if they are using a smart phone. They could attempt to clear the cache and cookies on that browser.

We recommend to send a payslip to yourself to establish if you are able to view the payslip correctly.

Level 1

Re: Is anyone having trouble with email payslips not dispalying correctly when opened?

Hi did you manage to resolve this one of my employees is having the same issue?? Thanks in advance

QuickBooks Team

Re: Is anyone having trouble with email payslips not dispalying correctly when opened?

Hi MKM26,

 

Let's make sure to let your employees update their Adobe reader so they can view payslip. Let me share with you a few information about this.

 

You can check the Adobe website for detailed instructions on how to update.

 

However, if your employee is still unable to view the payslip, let your employee repair Adobe Reader. Here's how:

  1. Close Acrobat/Reader and all open web browser windows.
  2. Select the Start button at the bottom left of your screen.
  3. Type Control Panel, then press Enter.
  4. Select Programs and Features.
  5. Select Acrobat or Adobe Reader, then Uninstall/Change.
  6. In the Setup dialog box, select Next.
  7. Select Repair, then Next.
  8. Select Install.
  9. When the process is complete, select Finish.
  10. Restart your computer.
  11. Log back in to QuickBooks Online, then try to print.

I also have this link in case you have other questions about QuickBooks Online (QBO): Employees And Payroll.

 

Reach out to us if you need anything else. I'm always here to help.