Good day, @bevsigma,
I've checked with our engineers, and haven't found any reported issues similar to yours.
Have you tried opening the payslips in the Incognito window? Private browsing prevents cookies from being stored on your computer, making it a great place to identify browser issues.
If not, try these keyboard shortcuts to start a private window:
Google Chrome: press Ctrl + Shift + N
Mozilla Firefox: press Ctrl + Shift + P
Internet Explorer: press Ctrl + Shift + P
Safari: press Command + Shift + N
If it works, clear the browser's cache. This clears the history or log of sites you visited to resolve problems with web pages.
Let me know how this goes by leaving a comment below. I want to make sure this is resolved, and will be here if you need a hand. Have a lovely day!
Thanks for that I will get them to try that
Would it be the same on mobile phone I think most of the employes only have smartphones not computers
From the picture Ive been sent it looks like you can only see the corner of the payslip
Your employees payslips will be received into their inbox and when they open i it should open in their default browser, if they are using a smart phone. They could attempt to clear the cache and cookies on that browser.
We recommend to send a payslip to yourself to establish if you are able to view the payslip correctly.
Let's make sure to let your employees update their Adobe reader so they can view payslip. Let me share with you a few information about this.
You can check the Adobe website for detailed instructions on how to update.
However, if your employee is still unable to view the payslip, let your employee repair Adobe Reader. Here's how:
I also have this link in case you have other questions about QuickBooks Online (QBO): Employees And Payroll.
Reach out to us if you need anything else. I'm always here to help.