To better assist you, could you please specify if you encounter any errors while submitting your client's FPS, @oakbooks123? Understanding more about the situation will allow us to provide you with helpful steps to resolve your concern. I want to reassure you that we’re here to help.
In the meantime, we can perform a few browser troubleshooting steps to see if the issue is browser-related. You can sign in to your QBO account in an incognito or private browser to see if you can submit your client's FPS. You can use these shortcut keys to access a private window:
- Safari 11 or newer: ⌘+Shift+N
- Chrome: Ctrl+Shift+N
- Safari: Command+Shift+N
If you can submit the FPS using the private window, clearing the browser's cache can help restore the program to its default settings. Web browsers store cache to speed up loading data and images you frequently access. However, this cache can become outdated and corrupt, leading to issues like this.
Additionally, you can use other supported web browsers to access QuickBooks Online. Please refer to this article for more information: QuickBooks Online supported browsers.
Moreover, this resource guide can help you better understand your business's finances and employees. It is designed to enhance financial management: Run payroll reports.
Let me know if you need more help with your payroll tax submission or have any other questions related to QuickBooks. The Community team and I are here to help you further.
