Good day @contact25,
I'll be providing you some steps you can try to get this going.
Before anything else though, I'd like to confirm the specific bank account you're referring to and I'd appreciate it if you can. This way, I can give out more detailed steps intended for that bank.
For now, here's what we can do:
- Clear your browser's cache.
- Try connecting your bank account while using your browser's private window.
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Internet Explorer: Ctrl + Shift + P
- Safari: Command + Shift + N
- If you have a different browser available, please try that as well.
- Another thing to note, when you're searching for your bank account in Banking page, do it via your bank's web address instead of its name. This is to ensure that you're trying to add the correct bank.
Other troubleshooting steps you can try when you're having issues with your bank feeds are in this article: Troubleshoot issues with Bank Feeds. One of the steps we strongly suggest in this type of situation is to upload your bank transactions using a CSV file, which is listed on the link I provided.
I'll be around to help out whenever needed. Feel free to ask questions by leaving them in the comments below, I'll be sure to get back to you.
