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Level 1

Journal entries on quickbooks desktop pro 2021 not showing totals

Hi I am running quickbooks desktop pro 2021 when i process a journal entry I am not getting any totals columns for debits and credits and also it will not allow me to edit the vat element

 

I also use quickbooks online which allows me to alter the vat coding

 

any help would be appreciated thank you

 

1 REPLY 1
QuickBooks Team

Journal entries on quickbooks desktop pro 2021 not showing totals

I'm here to makes sure you'll be able to modify your entries and get this total column back in QuickBooks, @lilys cic.


Missing features like columns and the inability to modify events are often caused by data issues. I can provide troubleshooting steps here to get this resolve and so you can continue to run the business.


You can utilize the Verify Rebuild Data tool in QuickBooks Desktop. It identifies the most commonly known data issues within your company file while resolving it right away. Here are the steps to do it:

 

  1. First, choose Window and then select Close All.
  2. Go to the File menu, and then click on the option of Utilities.
  3. Select the option of Rebuild Data.
  4. Follow the onscreen instruction to back up your data.
  5. When the tool finishes, select OK.
  6. Navigate to the File menu, then hover over Utilities.
  7. Click Verify Data and select Rebuild Now once QuickBooks finds an issue with your company file.
    VERIFY DATA.PNG
    REBUILD DATA.PNG

Please know that you'll need to log in to your Desktop account using the single-user mode when performing this process. It only takes minutes to complete. However, it will still depend on your company's file size. You can check this article for additional information and instructions in case the issue remains the same.

 

If you need further assistance with any of the steps I've provided, let me know by posting a comment below. I'm always around. Take care.