I appreciate you bringing this matter to our attention, @jedwardscarpentr. Let's take some troubleshooting steps to ensure you can upload receipts to your expenses in QuickBooks Online (QBO).
We recognize the importance of efficiently utilizing the program without any difficulties. Occasionally, QuickBooks may exhibit unusual behaviors due to browser-related issues. In such cases, you can resolve the problem by following some basic troubleshooting procedures.
Let's perform some troubleshooting steps to fix this. It could be that the stored cache and cookies are the reason why you encounter unexpected browser-related crashes. To isolate this issue, let's start accessing your account using a different browser or enabling private browsing mode.
You can use the shortcut keys below:
- Safari: Command + Shift + N
- Google Chrome: CTRL + Shift + N
- Mozilla Firefox or Microsoft Edge: CTRL + Shift + H
If it works, return to your regular browser and clear your browser's history to start afresh. We also suggest using a different supported browser because the QuickBooks version you're utilizing now may have a temporary malfunction.
In the meantime, you can enter an expense transaction through the web or your device browser. It also allows you to upload receipts and bills from your computer. For more information, refer to this article: Enter and manage expenses in QuickBooks Online.
On the other hand, you might want to scan these resources to generate data and have an overview of your business finances:
Consider tagging us with your replies below if you have questions or clarifications about uploading receipts to your expenses. We're here to lend a hand.
