Mileage Missing!

Hello

Thanks for reaching out to us.Could we ask you to PM us the client company id or the email address linked to the account so we can look into this for you

Hello

Thanks for the PM,I am sorry but for some reason we can not open it..Would it be possible for you to either contact us on QuickBooks UK on either FaceBook or Twitter via a PM/DM with a screenshot of what you are seeing and the email address of the client

Emma

I have had the same, I’m quite disappointed in the app to be honest, I have never been able to link my bank account and now all my trips have disappeared, also there is no support number to call for the self employed app, I really am considering leaving if it’s not sorted very poor service 

This is not what we want to to feel, @Eyan Maloney.

Let's perform some troubleshooting steps to isolate this issue. You'll want to ensure the auto-tracking feature is on in your QuickBooks Self-Employed (QBSE) app. Let me guide you how.

In your QBSE app:

1. Go to the Menu ☰ icon.
2. Select the Mileage menu.
3. Click and turn on Auto-tracking. If you're setting up tracking for the first time, select Allow and then Allow all the time. 

Then, ensure the app keeps tracking trips when you're in slow-moving traffic:

1. Go to the Menu ☰ icon.
2. Select Settings.
3. Click Mileage settings.
4. Turn on the Track slow speed trips setting.

Here's an article you can read for more details and additional troubleshooting steps: Fix mileage tracking issues in QuickBooks Self-Employed for Android.

Additionally, I got you this article that can guide you through the complete process in connecting your bank to your QBSE account: Connect bank and credit card accounts to QuickBooks Self-Employed.

However, if you wish to contact our support team, you can refer to this article on how to get in touch with them: Contact QuickBooks Self-Employed Support.

You can always tag me whenever you have other concerns or questions in the future. I'm always around to lend a hand. Keep safe!