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danpross
Level 1

Missing banking transactions

My Quickbooks account isn't showing banking transactions for May or June, but it is for July. I've updated the feed several times. How do I fix this?
11 REPLIES 11
GeorgiaC
QuickBooks Team

Missing banking transactions

Hey Danpross,

 

Which bank provider are you with? Is this a new bank feed or existing bank feed that you are updating? 

 

 

danpross
Level 1

Missing banking transactions

The bank is Lloyds. It's worked perfectly for the past two years. 

EmmaM
QuickBooks Team

Missing banking transactions

Hello

 

We do not have any reports of any issues currently can you try loading QuickBooks in an incognito/private window do you get the same issue?Does it prompt for any additional security like pin sentry or does it bring up any error message?

 

Thanks

 

Emma

danpross
Level 1

Missing banking transactions

Thanks. Just tried that and got this message. Business (8860) is already linked to a bank feed. Select a QuickBooks account without an existing bank connection.
TaliaI
QuickBooks Team

Missing banking transactions

Do you only get this error when you open QuickBooks on an incognito window?

 

Thanks,

 

Talia

danpross
Level 1

Missing banking transactions

Yes. In a normal window my QB will connect to my bank but there are two months of missing transactions.
GeorgiaC
QuickBooks Team

Missing banking transactions

Hey danpross, 

 

 

Is your bank account currently updating in QuickBooks with recent transactions without error? 

 

If so you may need to manually enter the missing period of transactions as it is unlikely manually updating the bank will now pull these through. You can batch enter transactions following our guide here for speed.

 

 

laurarb06
Level 1

Missing banking transactions

Hi This link to manually add a missing bank transaction doesn't work 

 

 

GeorgiaC
QuickBooks Team

Missing banking transactions

Hi laurarb06 👋

 

Thanks for joining this thread - if you only have a few missing transactions, it's usually easier to enter these manually, by creating a sales receipt for a sale (+ New > Sales receipt) or an expense for a purchase (+ New > Expense). 

 

If you have many missing transactions, you can use our import tool to upload a downloaded bank statement of the missing transactions. 

 

Get back to us below if you have any Q's!

laurarb06
Level 1

Missing banking transactions

Hi i'm not sure I can do a sales receipt as its for multiple invoices its the end of day card receipts so multiple invoice payments into the bank from Barclays

MaryJoyD
QuickBooks Team

Missing banking transactions

Let's resolve the error you're having with your Barclays bank account to get your latest transactions, @laurarb06.

 

We have an ongoing issue with Barclays Bank UK where our customers are unable to get their latest transactions. Our Product Engineering team is already aware of this and now working with the bank to fix the connection. 

 

You can reach to our Customer Support team to let them add you to the list of affected users and receive an email notification once we resolve this error. Here's the contact the QuickBooks Online Customer Support team article for detailed instructions.

 

For the meantime, you can manually download the transactions from the bank and then upload the file to your account to add those missing transactions to your account.

 

Check this article for more information: Manually upload transactions into QuickBooks Online. From here, you can now categorise and then reconcile the transactions.

 

Let me know if there's anything else that I can help. I'm always here to assist. Take care and have a great rest of the day!

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