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Experienced Member

Missing banking transactions

My Quickbooks account isn't showing banking transactions for May or June, but it is for July. I've updated the feed several times. How do I fix this?
7 REPLIES 7
QuickBooks Team

Re: Missing banking transactions

Hey Danpross,

 

Which bank provider are you with? Is this a new bank feed or existing bank feed that you are updating? 

 

 

Experienced Member

Re: Missing banking transactions

The bank is Lloyds. It's worked perfectly for the past two years. 

QuickBooks Team

Re: Missing banking transactions

Hello

 

We do not have any reports of any issues currently can you try loading QuickBooks in an incognito/private window do you get the same issue?Does it prompt for any additional security like pin sentry or does it bring up any error message?

 

Thanks

 

Emma

Experienced Member

Re: Missing banking transactions

Thanks. Just tried that and got this message. Business (8860) is already linked to a bank feed. Select a QuickBooks account without an existing bank connection.
QuickBooks Team

Re: Missing banking transactions

Do you only get this error when you open QuickBooks on an incognito window?

 

Thanks,

 

Talia

Experienced Member

Re: Missing banking transactions

Yes. In a normal window my QB will connect to my bank but there are two months of missing transactions.
QuickBooks Team

Re: Missing banking transactions

Hey danpross, 

 

 

Is your bank account currently updating in QuickBooks with recent transactions without error? 

 

If so you may need to manually enter the missing period of transactions as it is unlikely manually updating the bank will now pull these through. You can batch enter transactions following our guide here for speed.