Mobile app not showing any data

You can troubleshoot your app to resolve the issue where no invoice or data is being fetched, Vaishali.

Before we proceed, please ensure you've logged into the correct company. If you're accessing a newly created company, it may not have any data yet, which could explain why nothing is being fetched. Once you've confirmed you're in the right company, let's move on to troubleshooting your app.

Here's how:

For iOS devices:

1. Tap on the Settings icon and then go to General.
2. Select iPhone Storage and then find and tap the QuickBooks Online (QBO) app.
3. Tap on the Offload App option to refresh the app's data.

For Android devices:

1. Open your phone's Settings.
2. Go to Applications.
3. Look for the QBO app.
4. Tap Clear data to reset the app to its initial state.

If the issue persists, you can uninstall and reinstall the app. This will ensure that you have the most updated version.

Feel free to drop us a comment below if you need further assistance.