I appreciate you letting us know, Samantha. Let me share information to help rectify the error message received when managing your account, so you can get back in handling your QuickBooks tasks.
Sometimes stored cache files can cause interruptions within the program. We can perform some troubleshooting steps to help resolve the possibility of a webpage issue. Let's access your account in a private browser to ensure the program runs seamlessly without storing internet data and allows you to move beyond the Company Profile page. You may use these keyboard shortcuts:
- For Google Chrome browser: Ctrl + Shift + N
- For Mozilla Firefox browser: Ctrl + Shift + P
- For Safari browser: Command + Shift + N
If you aren't prompted to this page again or you're enabled to save and continue, you may go back to your default browser and clear its cache or use a different supported browser.
In addition to that, you'll want to utilize and manage your account using our mobile apps. You can get them using these links:
However, if the issue persists, it's best to reach out to our Customer Care Team to help review your account and further investigate this behavior. You may also consider using this direct chat link to contact them: QuickBooks Self-Employed Direct Chat link.
Once everything looks good, you're now ready to work with your transactions.
Fill me in any time you need further assistance managing company information in your account. I'll be more than glad to help you. Keep safe!
