Hi, Glaidlaw. I know how crucial it is to get your mileage tracker back on track. Your efforts in troubleshooting haven't gone unnoticed, and I'm here to ensure you get the support you need.
Given the public nature of the Community forum, I recommend reaching out to our dedicated support team for a more secure and thorough investigation. They have the right tools to find out why your trips are no longer recording and open an investigation if needed. Here’s how you can contact them:
- From the Search tab, click Contact Us.
- Enter your question and select Continue.
- Choose one of the following options: Have us call you or Chat with us.
They are available by phone from 8:00 AM - 7:00 PM Monday - Friday or message them live Monday to Friday 8:00 AM - 10:00 PM, and Saturday & Sunday from 8:00 AM - 6:00 PM.
Additionally, I’ve attached a helpful article about handling mileage reimbursements in QuickBooks Online that you might find useful for future tasks: Reimburse employees' mileage and vehicle expenses in QuickBooks Online.
I'm here to assist you with any more questions about mileage tracking. Please don't hesitate to reach out in this thread, and I'll respond promptly. Take care and talk soon.
