Hello there, cannyway.
I'll provide information and troubleshooting steps to restore your payroll tax history in QuickBooks Online (QBO).
First, you'll want to restart your browser. Then, try opening your account in a private browser. You can use these keyboard shortcuts to launch a new private window:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Shift + N
If it fixes the issues, go back to the regular browser and clear the cache of your default browser. Doing this will eliminate outdated files or data that cause system issues and glitches when using the program. Otherwise, use another supported browser. It might be that your current browser has temporary issues while accessing QuickBooks sites.
If the issue persists, I encourage you to contact our Technical Support Team so they can check your account setup and provide a resolution to your concern. Also, they can check if there are any reported issues about the matter and have the ability to create an investigation ticket if needed. To learn more about the support schedule, check this article: QuickBooks Online Support.
In case you want to access and view payroll reports to understand your business's finances and employees better, visit these articles for future reference:
You can always come back if you have clarification on managing payroll tax history or additional payroll concerns. I'm always here to help you.
