There are times when stored cache can be the cause of this unusual behavior, Rob, which interferes with your display preferences.
To resolve this, we can clear your browser's cache and cookies for a fresh start. This step can help eliminate unexpected behavior, such as issues with invoices. If the issue persists, we can use a different supported browser to narrow down the problem.
On the other hand, if you're using the QBO on your mobile app, you can contact our Phone Support Team to check this issue further and communicate the progress and possible resolution for this matter. Here's how you can reach out to them:
- Go to the Help icon in the top right-hand corner.
- Select Search, then click the Contact Us button.
- Enter your question in the box and hit Continue.
- Please choose the best way you'll want to reach out to us, either Chat or Callback.
Just take note of our operating hours under QuickBooks Online in this article: Get help with QuickBooks products and services.
Feel free to reach out again here in the Community space if you have any further questions about handling invoices or other sales transactions in QuickBooks Online. I'll be here to offer additional assistance, Rob.
