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Everything you need to know about connecting your bank and credit cards in QuickBooks Online
ryan187
New Member

My QuickBooks app is empty, can’t do anything?

 
1 REPLY 1
Irene R
QuickBooks Team

My QuickBooks app is empty, can’t do anything?

Let’s go through some troubleshooting steps to address the issue of empty fields in your QuickBooks Online (QBO) mobile app, Ryan187.

 

We will begin by clearing the app's cache to resolve any unusual behavior affecting its performance and ensure compatibility with the system's latest features.

 

For iOS users:

 

  1. Access your Settings menu and navigate to the General section.
  2. Click on the iPhone Storage and find the QuickBooks Online app.
  3. Select Offload App.

 

For Android users:

 

  1. Go to the Home menu or tap the three dots in the upper right corner.
  2. Tap Settings, then choose Refresh Data.
  3. To confirm, click Confirm.

 

If the issue persists, I suggest uninstalling and reinstalling the QuickBooks app to ensure you have the latest version.

 

As an alternative, you can open your QuickBooks Online account using the web browser on your mobile device to continue managing your business.

 

This thread remains open for further inquiries you have.

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