New Layout - Backwards Step

Also, your forums are totally broken when using a Mac, been like that for months. You can't attached files, or it weirdly logs you out when trying to post. I had to find an old PC so that I could post in here and attached these screenshots. 

I appreciate the specific example and workaround you shared with the other users, Mark. I can see how the previous bookmarked view enabled immediate, one‑click access, while the new layout adds extra mouse movements and scrolling that reduce your productivity as a business owner.

We’ve noted your suggestions to improve product navigation and recommend sending this feedback directly to our product development team so they can evaluate restoring a more personalised bookmark experience.

Here's how you can do it:

1. Click the Gear icon.
2. Select Feedback.
3. Enter a brief description of your suggestion.
4. Click Next to submit.

I acknowledge the issue you experienced posting to the Community. When attaching a file, did you receive an error message? Please note the forum supports only JPG, GIF, PNG, and PDF files, and allows a single attachment up to 9 MB.

If those requirements are met, we can use a private or incognito browser. It will help us avoid any saved data that may cause unusual behavior, such as logging you out of the website or preventing you from attaching a file.

Here's the menu paths depending on your browser:

• Chrome: ⋮ (Menu) → New Incognito window
• Edge: ⋯ → New InPrivate window
• Firefox: ☰ → New Private Window
• Safari (Mac): File → New Private Window

Alternatively, we can try another supported browser to see if the issue is browser-related.

You're always welcome to share your opinions or questions about QuickBooks. We're 24/7 available to address it for you.

I'll post a screenshot of the forum issue when I next have it. 

I have already sent the feedback. 

On the forum issue and MacOS this is the same regardless of what browser I use. I have tried it on Three different Mac's and two iPads. 

I can post text but if I add a picture the uploading window just gets stuck, I click out and I get a red banner at the top saying something about can't perform that action. If I try and post what I have typed it signs out of the forums showing the attached page with the error in the page description.

This is posted from my old windows PC.... 

Hi there, Mark.

I understand that dealing with this situation can be frustrating. Since you've tried in different browsers and still weren't successful, I recommend reaching out to our phone support team, which can gather the necessary details and provide you with clear guidance on the next steps.

And we also thank you for taking the time to share your feedback. We truly appreciate your efforts in helping us improve our services.

Here's how you can contact them:

1. Sign in to your QuickBooks account.
2. Click the Help (?) icon in the upper right corner to access the Help page.
3. Click the Contact Us button below.
4. You'll be able to request a Callback or start a live Chat with an expert.

Additionally, you can also check this link to view their support hours and see when agents are available: How to Get Help with QuickBooks.

Please let us know if you have any additional concerns, and we'll provide ongoing assistance.