I hear you, Nettynoo21. I'm here to walk you through the troubleshooting steps to resolve this issue.
Your browser can store too much cache, preventing you from completing tasks and tracking sales accordingly. This unnecessary cache prevents you from adding newly listed products to customer invoices.
To isolate the issue, please refer to these keyboard shortcuts and open your QBO account in a private window:
- Mozilla Firefox: CTRL + Shift + P
- Microsoft Edge: CTRL + Shift + N
- Google Chrome: CTRL + Shift + N
- Safari: Command + Shift + N
If you can add your new products to your customer invoice after this, you'll want to clear your regular browser's cache to refresh it. Keep in mind to exclude the cookies. Alternatively, you can use other supported browsers.
Additionally, this article will come in handy if you want to learn how to receive and record your invoice payments. Feel free to check it out: Record invoice payments in QuickBooks Online.
I'll loop right back to you if you have more queries on adding your products to your customer invoices. Just drop a comment on this thread anytime. Take care.
