I acknowledge the significance of having an accurate overdue and open invoice amount, Karl. I can see that any discrepancies in its value could lead to incorrect sales records.
Allow me to share the troubleshooting procedure to resolve this. To start, I recommend refreshing the app's data. It ensures that your latest available entries will sync with the platform.
Here's how:
- Open the app.
- Go to Menu ☰ and press More Options ⋮.
- Select Settings, then Refresh Data.
- Confirm the action by pressing Yes.
If the issue persists, I suggest following Steps 3, 4, and 5 from the Fix other app-related issues section of this link to isolate the problem: Fix common errors in the QuickBooks Online mobile app for Android. You can also consider reviewing the open and overdue invoice values using your device's browser as an alternative.
You may also check these resources for future use:
These can guide you once you need to generate a new tax rate or manage your business profitability in the app.
If you have follow-up concerns about your invoices or other customer transactions, click the Reply button. We're here to help you at any time.
