PensionSync - Details Submitted

vruti jivan · ‎September 18, 2020

Hi,

Are you able to let me know how i can see the details/fields submitted to our pension provider via Quickbook advance Payroll?

We are currently pensionsync, but i do not believe all fields are being imported. Such as leaver date.

Thanks

Vruti

Ashleigh1 · ‎September 18, 2020

Right ok you could try looking in the fps for the period and check the pension contributions there see if it shows you in there what your after.

If it doesn't then there is no way of seeing it in Advanced payroll and we would suggest leaving feedback in the main cog wheel>feedback and this gets sent straight to our development team and you could check on your pension provider site see if it tells you on there.

View solution in original post

Ashleigh1 · ‎September 18, 2020

Hello Vruti Jivan,

Welcome to the Community page :waving_hand:

If you have a look in payroll settings>pension settings> action>open pensionsync dashboard it could possibly tell you all the information you need in there.

vruti jivan · ‎September 18, 2020

Thank you Ashleigh,

Unfortunately I can not see details of submission on Dashboard.

Thanks

Vruti

Ashleigh1 · ‎September 18, 2020

Right ok you could try looking in the fps for the period and check the pension contributions there see if it shows you in there what your after.

If it doesn't then there is no way of seeing it in Advanced payroll and we would suggest leaving feedback in the main cog wheel>feedback and this gets sent straight to our development team and you could check on your pension provider site see if it tells you on there.

vruti jivan · ‎September 18, 2020

Thank you Ashleigh,

I looked again on the dashboard and the leaver date is not being sent to our provider. This is now not allowing our leavers to close there files upon leaving and transfer fund to new provider.

I will leave the feedback.

Thanks

Vruti

Ashleigh1 · ‎September 18, 2020

Your welcome Vruti,

Glad you have found out whats going on.

If you need any further assistance you know where we are and yes please do leave feedback.

Have a good day.

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PensionSync - Details Submitted