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Felix02
Level 2

Printing issues

Hi

I can't print invoices from QB.  I can print them if I download them but unable to print before I email them to my customer as previously done.  Appreciate if anyone can help?

1 REPLY 1
Jelayca V
QuickBooks Team

Printing issues

Let's take a few steps together to troubleshoot and regain your ability to print your invoices directly in QuickBooks Online (QBO), Felix.

 

Sometimes, a browser can accumulate a lot of frequently accessed pages, which could lead to unusual behaviors when printing invoices directly in the program. With that, I recommend opening an incognito window in your browser to access the product with a clean slate. 

 

Depending on your browser, you can use the following shortcuts:

 

  • Google Chrome and Microsoft Edge: Ctrl+ Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Option + P


 

Next, sign in to your QBO account and verify if you can print your invoices without issues. If this works, clear your browser's cache to avoid having this problem in the future. Additionally, switching to other supported browsers could also be worth a shot. 

 

Additionally, I've added these articles to gently remind customers about invoice due dates and track the payments on time in the program:

 

 

Please let me know how it goes, and if you have further questions about printing or recording invoice payments in QuickBooks. I'll make sure to help. Take care.

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