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Level 1

Problem Updating Bank Connections - Lloyds Bank

Hi, I have received messages saying I need to reconnect to my Lloyds Bank accounts, but when I try to update the existing connection, I it says that 'Something unexpected happened and we can't connect to Lloyds Bank. Try again in a few hours (572)'

 

I was able to reconnect via the message above the existing connection, but that just created new connection and duplicated the accounts, leaving me with 3 months worth of unreviewed transactions and duplicated tax estimations etc... So I have deleted these as I shouldn't have to go back through old transactions. Don't want to delete the old connection as seen people say on here that when they do, they lose all receipts/transactions etc associated with that connection.

 Seen a few others with this issue and it seems to be something you need to resolve as its just not good enough... No bank connection for 3 days now!

 

Alex

3 REPLIES 3
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Moderator

Problem Updating Bank Connections - Lloyds Bank

I appreciate you reaching out to us here in the Community, @Alex Kilby.

 

Since you're able to reconnect when adding a new connection, I suggest contacting our QuickBooks Self-Employed Team. They'll be able to check the error message you encounter and fix the connection without losing all existing receipts or transactions.

 

Here's how you can reach them:

 

  1. Log into your QuickBooks Self-Employed account through a web browser.
  2. Select the Assistant option in the upper-right corner.
  3. Ask general questions like “How much have I made this year?” or “How many business miles did I log?”.

The Connect bank and card accounts to QuickBooks Self-Employed article will serve as your future reference. It contains additional information about the process.

 

Let me know if you have further questions or other concerns. Please know the Community has your back. I’ll be right here to assist further.

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Level 1

Problem Updating Bank Connections - Lloyds Bank

I am in the same boat, I tried and tried, I removed the old account and reconnected and lost all my data and had to import from csv. 

I don't want to loose the automatic bank updates as this is the feature I signed up for.

 

Highlighted
QuickBooks Team

Problem Updating Bank Connections - Lloyds Bank

We'd want to make sure that we get this sorted out for you, IT-Nick.

 

Aside from disconnecting and re-adding the bank account, have you also tried doing it in a private/incognito browsing session? Banking errors are sometimes caused by cache or browser issues.

 

Please follow the keyboard shortcuts below to quickly switch to a private session: 

 

  • Google Chrome CTRL + SHIF + N
  • Mozilla CTRL + SHIFT + P
  • Microsoft Edge CTRL+SHIFT+P
  • Safari Command+Shift+N

You can also us a different browser while reconnecting the account. 

 

If you're done with all the steps above, please give us a call or reach our out to Chat Support Team. We would like to take a closer look at your banking connection to check what's causing the issue. 

 

Please follow the same steps above on how to reach out to them. They'll be needing your account details to get this taken care of. 

 

Keep me posted or reach out to us again if you still have other questions. We're always here to make sure everything is sorted out.