I’ve recently set up my account with QB and have been using the phone app to send invoices however logged onto my desktop version and none of the invoice data has synced onto there. E.G no previous invoices, customer details, paid or draft invoices.
I’m slightly confused how to sync it and add all the invoices numbers so things can run in chronological order.
The missing data might be caused by a corrupted file. I recommend running the verify rebuild tool to check if there are data issues within your company file and correct the problem. Here's how:
Go to Utilities, then choose VerifyData.
If QuickBooks detected no problems, there's no further action needed. If you receive a message, "Your data has lost integrity," the file is damaged. Just continue to Rebuild Data to correct the problem.
When you Rebuild Data, you'll receive a message to back up your company file, just click OK. The utility starts as soon as the backup is finished.
Click OK when you get the message "Rebuild has completed."
Run VerifyData again to check for remaining data damage.
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