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Deccles
Level 1

Problem with phone app VS desktop sync

I’ve recently set up my account with QB and have been using the phone app to send invoices however logged onto my desktop version and none of the invoice data has synced onto there. E.G no previous invoices, customer details, paid or draft invoices.

I’m slightly confused how to sync it and add all the invoices numbers so things can run in chronological order.

1 REPLY 1
GlinetteC
Moderator

Problem with phone app VS desktop sync

Hello there, Deccles.

 

The missing data might be caused by a corrupted file. I recommend running the verify rebuild tool to check if there are data issues within your company file and correct the problem. Here's how:

 

  1. Click File.
  2. Go to Utilities, then choose Verify Data.
  3. If QuickBooks detected no problems, there's no further action needed. If you receive a message, "Your data has lost integrity," the file is damaged. Just continue to Rebuild Data to correct the problem.
  4. When you Rebuild Data, you'll receive a message to back up your company file, just click OK. The utility starts as soon as the backup is finished.
  5. Click OK when you get the message "Rebuild has completed."
  6. Run Verify Data again to check for remaining data damage.

 

For a detailed process, please check this article: Verify Rebuild Data in QuickBooks Desktop

 

If the issue persists, I suggest contacting our customer care support and checking your account further. They have more tools to find the root cause of this and find a fix right away.

 

Drop a comment below if you need more help. I'll be right to assist.

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