Hi, is anyone having trouble sending Invoices and Statements? This initially started last June month end where when I batch sent Invoices from 'All Sales' loads of them didn't send and I only found out when customers contacted me. I then went into their account and it told me that emails were invalid - which isn't true because I have been emailing to these email addresses for years. We then started sending them in batches of 20 or 30 (which is tedious when I have approx. 1500 invoices for 450/500 customers ). We did the same for Statements.
Roll on last month's end and we did the same. However, this time multiple customers contacted me to say they did not get their invoices. When i checked my inbox(as i have a copy going to my own email address) the invoices mentioned actually were not there. That means that they didn't actually go! So customers got some invoices and not others (which disproves the 'invalid email address' error given originally)
Then the Statements, first sent on 5th (nothing in Outlook inbox either) so we sent them again on the 10th. Again some customers got them, some didn't.
When i contact QBO Support - multiple times- i get told it escalated to the engineering team. Its been nearly 3 months now and no progress and I am facing into another month end without the issue resolved.
I have 2 questions - a. is anyone else in the same boat and b. has anyone any ideas on how to fix this myself ?
thanks (and sorry for the long post!)
