Question

Problems logging in

Forum|Forum|4 years ago
June 6, 2022
4 replies
0 views

Hi,

I was timed out of my QB Online this morning and now after entering my password it just loops back to the login page. (Yes I am using the correct password)

I have tried two browsers and cleared cookies

Anyone else having issues ?

QuickBooks Online

E

EmmaM

Level 10

Hello CFS Fabricoat, Thanks for reaching out about your log-in issue. We don't have any other reports of this. Are you using a pre-saved URL to log in on a pc or going through the QB website?

M

maria2412

I am also having problems logging in, I am using a Chrome book. I have tried using account.intuit.com but am still stuck in a loop

A

Ashleigh1

Level 14

Hello Maria2412, What is exactly happening when you try and log in on the web browser? Can you try clearing your cache and cookies to all time, close the browser down, reload it and try log back in does the same thing still happen?

M

Michelle Emerson

I've been having these same problems for two days now as well. Can't log in to log a ticket. What can I do?

MariaSoledadG

QuickBooks Team

Let's make sure you'll be able to log in to your account, Michelle Emerson.

Normally, you should be able to sign in when utilizing the log-in link you'd normally use. If not, you can launch a private window (incognito) and check if you're still getting the same problem. I've provided the shortcuts keys below so you can follow:

Press Ctrl + Shift + N (Google Chrome)
Ctrl + Shift + P (Firefox)
Control + Option + P (Safari)

If you're able to log in, return to your default browser. Your cache and extensions are probably interfering with the scripts QuickBooks is trying to run the page. Clear the cache so you'll be able to work with a clean slate. If not, you can switch to a different browser.

However, if you're still experiencing the same, I recommend following the steps provided by my colleague @Jen_D to reach out to our support team. This way, they'll be able to investigate further. Also, they have the tools to pull up your account in a secure environment.

Furthermore, to learn more about how you can create and send invoices, I've provided this article for more information: Create Invoices In QuickBooks Online.

Let us know if you're able to log in successfully or if you have any other concerns when signing in to your account. I'll always make sure to help you.

N

NC1973

YES , keeps saying account on hold , update billing as my card was changed by the bank from Visa to Mastercard and after about a week of having to keep updating payment details now just keeps saying loading data with the wheel of doom 😡

N

NC1973

App is on an iPhone 13 also

C

ChristineJoieR

QuickBooks Team

Hi there, @NC1973.

Since you raised the same issue twice in this forum, I'll direct you to the thread where I addressed your first query.

Visit this link for you reference: https://quickbooks.intuit.com/learn-support/en-us/account-management/re-cannot-login-to-qb-self-employed-initial-login-stuck-at-we-re/01/1100111/highlight/true#M61489 

Please do not be afraid to express your concerns in the Community. We are always available to advise you on what else you can do with your mobile app.

C

crailmgmt

Yes, it seems ever since they sent a notice that they would not use old method. GRRRRRR

J

Jayson_E

QuickBooks Team

I understand your frustration, crailmgmt. What happens when you try to log in to your QuickBooks account? Are you seeing any specific error message?

In the meantime, if you haven’t tried it yet, please open your account in an incognito or private browsing window to rule out any browser-related issues. You can also try using a different supported browser for better compatibility.

Please let us know if you have more questions.

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