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QBSE wont open a draft invoice

I seem to be having a problem with viewing or editing a draft invoice. I am able to open other invoices and open and edit other draft invoices (that iv tried) but not this one. where all others open straight away, on this invoice it goes to the loading graphic but nothing happens regardless of how long I leave it.
5 REPLIES 5
QuickBooks Team

Re: QBSE wont open a draft invoice

Hello Alan4

 

The draft that is not opening could you provide a screenshot from the invoices screen showing the draft/invoice number so we can look into this further.

 

Thanks

 

Emma

Not applicable

Re: QBSE wont open a draft invoice

it is invoice draft 165. I will send a screen shot but not on a public forum if you could provide an email or tell me how to do this?
QuickBooks Team

Re: QBSE wont open a draft invoice

Hi Alan4

 

The only reason usually for this is possible corruption in browser on the url it directs to when  you open  up the draft. We have checked in a background tool and it opens the draft.Can we ask you to try l in a private/incognito window going to https://uk.selfemployed.intuit.com and signing in to QBSE and try viewing/editing the draft?

 

Emma

Not applicable

Re: QBSE wont open a draft invoice

hi emma just tried as you suggested, however it is still not opening.
QuickBooks Team

Re: QBSE wont open a draft invoice

Hello Alan4,

 

 

What browser are you currently using the view the draft invoice? Is it possible to test this in another browser or on a different device? As Emma suggested this is most likely a cache-specific issue with the URL for this invoice on your browser. 

 

 

Thanks