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liztooze
Level 1

Quick books mobile app not working with ios 13 Reinstalling did not work I understand others are having same issue Any advice?

 
8 REPLIES 8
GeorgiaC
QuickBooks Team

Quick books mobile app not working with ios 13 Reinstalling did not work I understand others are having same issue Any advice?

Hi liztooze,

 

We're aware of compatibility issues following the latest iOS update and we are releasing a fix on the 24th September to correct this.

 

Please login via browser on a mobile or desktop device in the interim.

 

Thanks :)

musikate
Level 1

Quick books mobile app not working with ios 13 Reinstalling did not work I understand others are having same issue Any advice?

I am having this problem I can log in on browser but not on the app - stppped working a couple of days ago and I’ve spent ages trying to uninstall reinstall. What going on

John C
QuickBooks Team

Quick books mobile app not working with ios 13 Reinstalling did not work I understand others are having same issue Any advice?


Hi musikate

 

What type of mobile device are you using?

musikate
Level 1

Quick books mobile app not working with ios 13 Reinstalling did not work I understand others are having same issue Any advice?

Iphone

musikate
Level 1

Quick books mobile app not working with ios 13 Reinstalling did not work I understand others are having same issue Any advice?

It’s an iphone

Allante666
Level 3

Quick books mobile app not working with ios 13 Reinstalling did not work I understand others are having same issue Any advice?

try logging  in on your phone but turn wifi off. just use 4g  or 3g whatever you have


@musikate wrote:

It’s an iphone


 

musikate
Level 1

Quick books mobile app not working with ios 13 Reinstalling did not work I understand others are having same issue Any advice?

That worked - Thankyou so much!!!

Allante666
Level 3

Quick books mobile app not working with ios 13 Reinstalling did not work I understand others are having same issue Any advice?


Yeah Ive no idea why though! Im guessing maybe something to do with wifi security settings or something? Im hoping someone with greater knowledge will jump in soon!
@musikate wrote:

That worked - Thankyou so much!!!


 

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