Hello, so i have an issue with quickbooks, it's always showing a green circle, i went thru all the steps you give even contacted your team, and after doing all the steps given even the cache and cookies is still the same, the weird part is that it works on my personal computer but not the office one, can you tell me what i need to do to fix this on my office computer.
We appreciate you have already gone through some troubleshooting with the care team.It seems strange that this only impacts the office computer and not your home computer as well.
We just need a bit more information.The office computer that you are having the issue with is it windows or mac?Have you tried downloading the desktop app for mac or windows on the pc and does it do the same thing?
Does the office pc do automatic updates for your browser etc?
What permissions do you have on the computer ?(do you have administrator access)