Hi,
I've created multiple Direct Debits mandate requests from the 'Customer' area of Quickbooks.
When I go to look at lists to check who has set them up some show as 'mandate request sent and awaiting customer' and some as 'approved by customer and currently processing'.
A few show as Active.
When I check with the equivalent in GoCardless I can see that lots of the 'mandate request sent and awaiting customer' and 'approved by customer and currently processing' ones I see in Quickbooks are actually completed and already active. Some by over a week.
How can I get Quickbooks to catch up or properly sync with GoCardless and why are they just not showing up anyway?
I'm a little confused.
I had started to chase a few customers and embarrassed myself as some had blatantly filled them in.
Any help appreciated.
Bests
Matthew
