Need help with Payroll Year End? Visit our help hub
Ask your Making Tax Digital (MTD) questions in our community drop-in session
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Have a question about Payroll Year End? - Ask it here!
Matthew Hague
Level 2

Quickbooks Direct Debits

Hi,

 

I've created multiple Direct Debits mandate requests from the 'Customer' area of Quickbooks.

When I go to look at lists to check who has set them up some show as 'mandate request sent and awaiting customer' and some as 'approved by customer and currently processing'.

 

A few show as Active.

 

When I check with the equivalent in GoCardless I can see that lots of the 'mandate request sent and awaiting customer' and 'approved by customer and currently processing' ones I see in Quickbooks are actually completed and already active. Some by over a week. 

How can I get Quickbooks to catch up or properly sync with GoCardless and why are they just not showing up anyway? 

I'm a little confused.

I had started to chase a few customers and embarrassed myself as some had blatantly filled them in.

 

Any help appreciated.

Bests

 

Matthew

Solved
Best answer December 08, 2021

Accepted Solutions
Ashleigh1
QuickBooks Team

Quickbooks Direct Debits

Hello Matthew, 

 

Welcome to the Community page, 

 

If you have a look at this link it tells you more about go cardless. If you also have a look at this link as well tells you more about setting it up. 

View solution in original post

2 REPLIES 2
Ashleigh1
QuickBooks Team

Quickbooks Direct Debits

Hello Matthew, 

 

Welcome to the Community page, 

 

If you have a look at this link it tells you more about go cardless. If you also have a look at this link as well tells you more about setting it up. 

Matthew Hague
Level 2

Quickbooks Direct Debits

Thanks so much for your quick response and help on this.

Much appreciated!

Need to get in touch?

Contact us