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Level 1

Quickbooks has downloaded 3150.46 euro tranaction as £3150.46 from bank - how do i change amount?

 
4 REPLIES 4
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QuickBooks Team

Quickbooks has downloaded 3150.46 euro tranaction as £3150.46 from bank - how do i change amount?

Hello Mail20, 

 

Thanks for reaching out to us on the Community, 

 

Have you got two bank accounts one a pound and one a euro account?

 

Is it when you updated your account the transactions have pulled though to the wrong account? 

 

Could you provide us with a bit more information thanks. 

Highlighted
Level 1

Quickbooks has downloaded 3150.46 euro tranaction as £3150.46 from bank - how do i change amount?

Any one else having problems with QB

We keep getting a message that 'Something isn't working' 

We cannot update your account

Highlighted
Level 1

Quickbooks has downloaded 3150.46 euro tranaction as £3150.46 from bank - how do i change amount?

We only have the one account.

I think with this new system we should have switched on the multi currency mode which we now have done so hopefully next time it will recognise the difference!

 

Highlighted
QuickBooks Team

Quickbooks has downloaded 3150.46 euro tranaction as £3150.46 from bank - how do i change amount?

Hello Mail20

 

Thanks for the update.Just reply back to this Community thread if the banking connection does not recognise the difference in future.

Are you still getting the same message?Can we ask you to try clearing the cache in your browser

If you then have the same message we can certainly work together to resolve this for you

 

Emma