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Johan Heydenreich
Level 1

Quickbooks Premier not taking my liscence number

So i had a Quickbooks Premier accounting 2014 edition installed, i recently had to reinstall Windows on my PC, I'm installing the same Quickbooks program again but its not taking my licence number or product code, I live in south Africa so there's no way for me to call support. and i also don't want to buy a new licence.

4 REPLIES 4
Ashleigh1
QuickBooks Team

Quickbooks Premier not taking my liscence number

Hello Johan Heydenreich, thanks for posting on the Community page, can we take the licenses number and the product key so we can look into this more for you.

GabiG
Level 1

Quickbooks Premier not taking my liscence number

Hi Ashleigh,

I am having the same issue.

I have x 5 licenses, two of which I was able to register and those are installed and working fine on two PC's.

I have another 2 users that need to use our company file, on these PC's i've always had issues with registering, so I have had to just uninstall and reinstall using the 3 different licenses that are not registered to make use of the program on these two PC's. Now, none of the three will work and it won't let me register them either.

 

I desperately need to access the Desktop Premier 2015 version on these PC's so we can refer back to old Invoices etc to move over to the new online platform.

 

Installation always goes well, however as soon as I try and open the company file it asks for Registration. I do the registration and it constantly comes back with "QB was unable to complete registration". Leaving us with no access to these two accounts.

 

Please help! I too am in South Africa and nobody can assist me. We did buy this version from the Inuit UK website back in 2015.

 

Thanks so much!!

Chrea
Level 6

Quickbooks Premier not taking my liscence number

@GabiG 

You have to call Intuit UK support to reactivate your license. Otherwise, you should contact @Fiat Lux - ASIA and you can use the trial version to access your archive files for good.

lhuillier
Level 1

Quickbooks Premier not taking my liscence number

Thanks for bringing this to us, Gabi. Let me share some details to help you resolve the problem.

 

QuickBooks Desktop (QBDT) 2015 is an older version that has been discontinued for some time. While it might still be usable for accessing historical data, it does not receive updates or support.

 

The registration issues you're experiencing are likely due to the discontinuation of support services for older versions of QuickBooks Desktop. Intuit has phased out support for these versions, which can lead to difficulties in registering or accessing the software.

 

If you need to access old invoices for migration purposes, you might still be able to use your existing installation if you have an outright license. However, if you're experiencing registration issues, it might be challenging to access the company file.

 

Additionally, as of June 30, 2023, QuickBooks Desktop is no longer supported in the UK. It means that even if you purchased the software from the UK website, you won't be able to receive support or updates for it.

 

To resolve your specific issues and explore options for accessing your company files, I suggest contacting our customer support team. You can directly contact our Live QuickBooks Support Team using this phone number: 0808 234 5337. Our help is available from 8 AM to 7 PM, Monday through Friday. You can also message them live Monday through Friday, 8 AM to 10 PM, and Saturday and Sunday, 8 AM to 6 PM.

 

Let me know if you need more help with your QuickBooks. I want to ensure everything is taken care of for you.

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