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Community Contributor *

QuickBooks SE Change Billing Method from iTunes Subscription

Previously subscribed to QuickBooks SE via the iOS app and payment method associated with my Apple ID. Have since cancelled the subscription, which ends today, as I want to pay with a standalone debit card. How do I do this? On the desktop site, when I click billing, it shows a not-very-helpful overlay telling me to manage my billing preferences through the app. When I go into settings > subscriptions > switch plan in the app, it just tries to resubscribe me using the payment method linked to my Apple ID again, which I don't want.
10 REPLIES 10
QuickBooks Team

Re: QuickBooks SE Change Billing Method from iTunes Subscription

Welcome to Community mnydigital.

 

Let me take a look in the back end of our accounts to see if we can move you from Apple to Intuit billing with the time left on your subscription.

 

 

 

 

Community Contributor *

Re: QuickBooks SE Change Billing Method from iTunes Subscription

Is this possible? My account has now expired and I am still unable to resubscribe via a normal debit card. The only option is to resubscribe via my Apple ID, which I don't want to do. The fact that this cannot be changed is baffling.
QuickBooks Team

Re: QuickBooks SE Change Billing Method from iTunes Subscription

Hi mnydigital

 

We would be grateful if you can PM us on Facebook or DM us on Twitter the email address associated with your QuickBooks account to enable us to assist you further, as per our previous post we can establish if we are able to migrate your company to our billing structure.

Community Contributor *

Re: QuickBooks SE Change Billing Method from iTunes Subscription

I've contacted you and it's like getting blood out of a stone. The person I'm talking to doesn't seem to have any understanding of the issue and just keeps telling me to log in on the desktop site and update my details there. The fact that I'm even having to do this is ridiculous. Who decides to build a product so you can't change your billing details!
QuickBooks Team

Re: QuickBooks SE Change Billing Method from iTunes Subscription

We apologise for the service you have received so far. We have switched your billing to Intuit, make sure to login via a desktop browser, you should now be able to subscribe with the updated payment method.

 

Thanks,

 

Talia

Community Contributor *

Re: QuickBooks SE Change Billing Method from iTunes Subscription

Thanks for sorting that out, I can confirm I have been able to update the billing details. When I resubscribed it said the cost was £6 + VAT. When I went into billing after that it says £8 + VAT. So please could you clarify the charge? And why is it only £2.99 on the app store?
QuickBooks Team

Re: QuickBooks SE Change Billing Method from iTunes Subscription

Hey mnydigital,

 

I'm happy to hear you have been able to update the billing. Apple are a third-party re-seller of QuickBooks so may offer different promotional prices to ourselves. Our current non-promotional price for the QuickBooks Self-Employed is £8 + VAT, I have checked the billing on our system and can see this is the charge that has been collected. Was the £6 price displayed when you logged into the account to resubscribe?

 

Thanks!

Community Contributor *

Re: QuickBooks SE Change Billing Method from iTunes Subscription

Thank you for the reply. It definitely said £6 + VAT on the subscription page. Only after I had resubscribed did it show £8 + VAT.
QuickBooks Team

Re: QuickBooks SE Change Billing Method from iTunes Subscription

Thanks for getting back to us, @mnydigital.


I can see the amount collected for your subscription is different compared to the previous one. At Intuit, we want to ensure you're only paying for the services you need.


The subscription rate is dependent upon its price and any discounts offered at the time of sign up. I’d love to assist in checking about the current charge.

 

The Community is a public platform, and I'm unable to collect personal data to pull up billing. I suggest contacting our QuickBooks Self-Employed Care Team since they can view your account in a secure manner. 

 

They can provide detailed explanation about the current rate. To reach them, please follow these steps:

 

  1. In your browser, click on this link: https://help.quickbooks.intuit.com/en_GB/contact.
  2. On the Email your question page, input your contact details.
  3. Enter the issue or topic in the Question field box.
  4. Click on Ask Your Question.


Reach out to me if you have any other concerns or questions about QBO. Please know I’m here anytime to help you.

 

Community Contributor *

Re: QuickBooks SE Change Billing Method from iTunes Subscription

Surely it showing £6 + VAT on the resubscribe page and £8 + VAT after completing the resubscribe isn’t good? £6 + VAT was already over £4 more than I was paying and then it showed £8 + VAT afterwards without consenting to that price.