Hi, Wassy. I understand how challenging it is to deal with the sudden loss of your transactions in QuickBooks Self-Employed (QBSE). When a bank account gets disconnected, the system often removes the associated transactions, which can also cause any attached receipts to disappear.
Now that you’ve reconnected your bank account and can see the most recent transactions, you can manually import the missing transactions and reattach the corresponding receipts. Here’s how to do it:
- Navigate to Settings, then Imports.
- Select Import older transactions for the account you want to add transactions to.
- Click Browse and find the file you downloaded from your bank. It's usually in your Downloads folder.
- Choose the file and select Open to start the import.
On another note, you can contact our QBSE Live Support team directly. They can look at this behavior further and could provide a way of retrieving your missing transactions and receipts.
If you have further questions, please don't hesitate to reply below. I'm here to help.