Let's find out why you're unable to login to your QuickBooks Self-Employed in a mobile app and help you fix this, mandi2604.
First, could you please specify if you have encountered any errors when attempting to log in? Any additional information you can provide would be much appreciated, as it will help us address the issue more effectively.
In the meantime, let’s troubleshoot some issues that may affect the app's performance. The stored cache might be the culprit, so let’s start by clearing the app data. Here are the steps to follow:
For iOS devices
- Select the Settings icon, then go to General.
- Choose iPhone Storage and select the QuickBooks Self-Employed (QBSE) app.
- Select Offload App to temporarily remove the app and its data, or choose Delete App to permanently delete the app and all its data.
For Android devices:
- Access your phone's Settings.
- Find and select the QBSE app.
- Tap on clear data or clear cache to clear temporary files.
After that, you can uninstall and reinstall the app to remove corrupted files and update it to the latest version, potentially restoring functionality and improving performance.
If the issue persists, you can log in to your account using a browser on your phone. You can use this link: QuickBooks Self-Employed Sign-In.
Please don't hesitate to leave a comment if you still have questions or concerns regarding your account logins and access. I'm here to assist you, mandi2604.
