Recently when I have snapped a receipt and try create an expense form, it comes up with an error message which says validation failed. QuickBooks encountered an error?

Hi katepickering198 Thanks for reaching out to us here on the Community. Have you previously been able to to snap receipts and create expenses are you using an Android or iPhone mobile device and which app have you installed, the self employed or accounting app?

Yeah have never had a problem before but for the last two weeks I get the error msg. I’m using an iPhone and have the accounting app. 

This is the msg. I try everything it recommends but it still doesn’t work! 

Thanks for providing these additional details, katepickering198

We've recently raised an investigation into the error that you're receiving, and this is currently impacting all iOS users.

We've added you to our investigation with reference INV-107538 so that you'll be kept up to date with our progress by email.

If you need any further support in the meantime, please don't hesitate to reach back out on the Community. Have a great day.

I’m having the same issue, I last used the app on July 1st to enter receipts and now I’m getting the validation failed msg as well.

I’ve also deleted the app, restarted my phone (iPhone) and redownloaded app. Still getting the error msg.

I notice that when I take a photo of my receipt through the app it doesn’t highlight the receipt and automatically take the photo like it used to but still inputs the receipt information correctly.

Hi JakeJ95, thanks for dropping in on this thread

We appreciate you providing this information. At the moment, the issue is exclusive to iOS app users.

We've added you to the investigation so that you'll also receive email updates on our progress. Thanks for your patience in the meantime.

My client is also experiencing this issue.  Any updates ?

Hi AmandaC67 The investigation is still ongoing and is company specific therefore we'd have to add your clients details to the investigation. I'd be grateful if you can PM/DM us on a social media platform: https://www.facebook.com/QuickBooksUK https://twitter.com/QuickBooksUK contact us on chat: https://intuit.me/3hDnZ7g or contact our telephone support team on: 0808 234 5337 so we can assist you further.