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AdWish
Level 1

reconnecting QB to clear spend RBS

Any suggestions:  I've tried numerous times today to reconnect to my credit card account.  Each time it will do the whole process, including letting me sign in and select the accounts, but when it is in its last confirmation stage it does not seem to be able to complete and the small window just goes blank and hangs.   RBS Clear spend for info.    I can sign into the actual bank site without problem and so no issue with the banks website.   I've managed this process numerous times over the past 12 months without issue until today.  

1 REPLY 1
Ashleigh1
QuickBooks Team

reconnecting QB to clear spend RBS

Hello AdWish, 

 

Welcome to the Community page, 

 

Can you please do the connection on a pc or laptop and can you please try clearing your cache and cookies first to all time, close the browser down, reload it and try again see if that resolves it for you.

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