self employed app and browser wont sync transactions

cnicholls1 · ‎August 02, 2019

Hi, I'm two days into QB, using the Self-employed App and Self-employed on the browser. The App and the browse wont sync the transactions, I have now gone through all my transaction through the browser, which also included lots of doubles. But when I sign into the app all the transactions i've already sorted through are in there, untouched waiting for review. I've un and re-installed the app, signed out on both multiple times, Played around with different settings. I've added receipts on the App and these have appeared on the Browser, so I know some things are syncing up. Any suggestions greatly welcomed. Thanks Caroline

GeorgiaC · ‎August 02, 2019

Hey Caroline, thanks for getting in touch. Can I take the email address associated with your account to check a few details in the background? ^GC

cnicholls1 · ‎August 02, 2019

Hi Georgia, [email address removed] Thanks

EdwardR · ‎August 02, 2019

Could you please provide us a screenshot of the banking transactions showing with in the app so we can take a further look into this for you.

Thanks.

TaliaI · ‎August 02, 2019

Hello,

After looking at our back-end system on a browser, those same transactions from March (for example VA Museum) is showing as unreviewed. Could you please search for 7th March on a browser and confirm these are showing as reviewed on your side?

Thanks,

Talia

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self employed app and browser wont sync transactions