I'll help you fix this, charlieknight23.
You have your client check their spam folders. It's possible that email invoices were stored in that folder.
If they're still not showing, you can try sending resending the invoice to your customers or to your own email address using a private or incognito window. Mostly, unusual behaviors are caused by the accumulated cache in the browser. Here are the shortcut keys:
- Ctrl + Shift + N for Google Chrome
- Ctrl + Shift + P for Firefox & Microsoft Edge
- Command + Shift + N for Safari
If your bank balance is now accurate, go back to their regular browser and then, clear its cache to delete the junk files and start over fresh. Switching to other supported browsers can help further isolate the issue.
I've also noticed that you've put a QBSE tag in your post. if you're using this product, we currently have an open investigation about customers being unable to receive invoices. Please know that our engineers are actively working to get this rectified as soon as possible.
In the meantime, I'd recommend getting in touch with our Customer Care Team so we can add your account details to the list of affected users. Here's how:
- Go to the Help icon.
- Select Talk to a human.
- Enter "Talk to a human" again in the search bar.
- Select I still need a human, then click Contact us.
- Choose a way to connect.
Lastly, here's an article that you can read to help personalize the invoices that you send to your customers:
Drop me a comment below if you have any other concerns or further questions. I've got you covered.
