It's my priority to help your account to have your income transaction recorded in QuickBooks Self-Employed (QBSE), Simon.
When the application is not fully functional, performing the recommended basic troubleshooting steps will resolve the issue. First, clear the app's cache files. Doing so helps in fixing any sort of errors in the system. Here’s how to do that:
- From the Menu ☰, select Help & Feedback.
- Select Refresh Data.
- Hit Refresh.
If you're still unable to log in to Income after resetting, I'd recommend uninstalling and reinstalling the app, then logging back into your QuickBooks Self-Employed account and see if it rectifies the issue.
For more tips about entering sales income and expenses in QBSE, you can open this article: Manually add transactions in QuickBooks Self-Employed.
Additionally, I've included an article about categorizing transactions in QBSE. This helps you ensure your books are accurate: Schedule C And Expense Categories. (This article for categorising is for the US but the explanation is the same with the UK).
In case you have other questions in mind, click the Reply button to let us know. This way, we'll be able to answer them for you.
