Speak to support on live chat

Thank you for reaching out to the Community, Tom.

I'll ensure you reach the live customer support team so you can express your concerns in QuickBooks Online (QBO).

Here's how you can reach them:

1. Go to Help.
2. Select the Search tab, then choose Contact Us.
3. Type in your issue or concern in the field.
4. Hit Continue.
5. Click the Chat or Callback option.

For reference, check this article: QuickBooks Online Support.

For more tips and other resources you can use in the future, I recommend visiting our website: Self-help articles.

Feel free to leave a comment below, Tom, if you have questions related to QuickBooks. I'm here to help you in any way I can.

Here’s a message you can use when reaching out to QuickBooks support:

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**Hello,**

I’m trying to sign up for the QuickBooks Online Certification course, but I’m encountering some difficulties during registration. I’m located in Kenya and do not have a business, but the form asks for a business name and a U.S. state, which isn’t applicable to me.

Could you please guide me on how to register for the course as an individual learner from Kenya? Are there any specific steps I should follow for international users or workarounds to access the certification?

Thank you for your assistance 

Hi, I`m unable to login. Can you help ?

I`ve down loaded the app but am unable to log in.

Welcome to the Community space, @Iceman617. Let's run some troubleshooting steps to fix the login issue with your new QuickBooks Online (QBO) app.

If you've installed the app on your computer, exit the application completely, then relaunch it before signing in again. This process reestablishes a fresh connection to the QuickBooks servers, resolving any logins or network-related problems.

If the issue persists, I recommend uninstalling the app and then reinstalling it from your device to fix any problems that occurred during the initial installation. Once done, re-download and reinstall the app for your respective platform:

• Windows users
• Mac users

Next, navigate to this resource for complete guidance on logging in to the program with your Intuit Email or user ID and Password: Download and use the QuickBooks app on your computer.

On the other hand, if you've downloaded and installed the QBO app on a mobile device, we have a specialised article addressing login issues unique to mobile platforms. Check out this guide: Fix common issues in the QuickBooks mobile app.

I'm committed to helping you resolve any challenges with QuickBooks app. If the steps above don’t fully address your concerns, please leave a comment in this thread. I'm always here to help you out. Goodbye!