Thank you for reaching out to the Community, Tom.
I'll ensure you reach the live customer support team so you can express your concerns in QuickBooks Online (QBO).
Here's how you can reach them:
- Go to Help.
- Select the Search tab, then choose Contact Us.
- Type in your issue or concern in the field.
- Hit Continue.
- Click the Chat or Callback option.
For reference, check this article: QuickBooks Online Support.
For more tips and other resources you can use in the future, I recommend visiting our website: Self-help articles.
Feel free to leave a comment below, Tom, if you have questions related to QuickBooks. I'm here to help you in any way I can.