Hello there, @Debbie Polden.
You've got me here to share some insights about managing inventories in QuickBooks Online.
QuickBooks allows you to set low products alert to identify if you have low stock or out-of-stock items. This is a good way to prevent items from being oversold.
You can check that out by following this steps:
- Go to Sales.
- Refer to the Products and Services.
- At the top, you’ll quickly see if you have low stock or out of stock items. Select Low stock or Out of stock to see those products.
- If you have low stock or out of stock alerts, here's how to reorder stock with QuickBooks.
On the other hand, a situation like this can happen if the invoices are created at the same time. It's possible that the system wasn't able to recognise the inventory changes yet, while the other invoice has been generated.
To verify this matter, you can check the Audit Log section of your account. This way, you'll be able to see which transaction causes the item to be oversold.
Here's how:
- Go to Gear icon.
- Select Audit Log.
- Click on Filter.
- Use the fields on the Filter panel to choose the appropriate User, Date, or Events filter to narrow the results.
- Select Apply.
For more details about utilizing the audit log, please see this link: Learn what the audit log can do and how to use it to keep an audit trail.
Moreover, you can delete one of the invoices made to cope with the items that you had in stock. If you want to let the transaction as it is, then you can adjust the inventory or edit the item on the invoice.
I'm also adding these resources below that can help you monitor your inventory status in QBO:
I'm always ready to help if you need more assistance with inventory or with QuickBooks, Debbie. Have a nice day!
