I need to stop automatic reminders for unpaid sales invoices - can someone tell me how to do this?
Thanks for your post and welcome to the community!
You can edit or delete the reminder's by going to the Gear icon > Lists > Recurring Transactions and changing the template type to 'Reminder' to view.
Thanks for the screenshot Angelalala, the only way to send a reminder other than the automated recurring template would be to manually send the reminder on the invoice page by batch-selecting and going to Batch actions > Send reminder or via the action drop-down against the invoice.
Are the reminders sent for all overdue invoices or just to a particular customer?
Is it possible those were sent manually by another user on the account? You can view the audit log by going to the Gear icon > Audit log and this will show the event as 'Emailed Invoice X' against the username if this was not automated.
We'd be grateful if you can provide a screenshot showing the full event details of the reminder from the Audit Log.
Were the invoices the reminders have been generated from created manually or automatically from a recurring invoice template?