United States United Kingdom Australia Canada (English) Canada (French) France Singapore South Africa Global Ireland
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Announcements
Everything you need to know about banking in QuickBooks Online - Discover more
Reda Vaisvidiene
Level 1
posted
‎December 16, 2023 08:22 AM
last updated ‎December 16, 2023 12:22 AM

Submitting CT600

Hello all,

 

I'm having issues submitting my clients CT600. my submission keeps coming back as 'unsuccessful'

 

Has anyone else experienced this problem?

 

I'm following the steps that are listed on QB web and it's still not working.

 

my credentials are all on the system. the CT600 looks correct, I have no errors. I have converted CT600 pdf in to xhtml. I'm unsure of what else to do.

 

Spoken to QB help, they weren't able to help 

 

Spoken to HMRC, they were not able to give explanation of an error code, but logged the call and I'm still waiting to hear back from them

 

Thank you 

Reda V. 

0 Cheers
Cheer
Reply Join the conversation
1 REPLY 1
DebSheenD
QuickBooks Team
QuickBooks Team
‎December 16, 2023 09:37 AM

Submitting CT600

I'm sad to hear that you're experiencing an issue when submitting CT600, Reda V.

 

Rest assured, I'm here to provide clarity and insights on this.

 

Upon reviewing our system, I can affirm that there is an ongoing investigation concerning the error message that is appearing during the submission of your client's CT600. Rest assured our dedicated product engineers are diligently working to address these concerns at the earliest opportunity.

 

I recommend reaching out to our support team so that you can be included in the list of affected users. This will help our engineers assess the scope of the issue and keep you informed via email updates once it's resolved.

 

To reach them, follow the steps below:

 

  1. Sign in to your QuickBooks Online company.
  2. Select Help (?).
  3. In QB Assistant, enter the topic you need help with. You can also enter questions.
  4. In Search, click Contact Us to connect with a live support agent.
  5. Choose a way to connect with us:
  • Start a chat with a support expert. Live chat all day, M-F.
  • Call us. M-F, 8:00 AM to 10:00 PM, and S-S, 8:00 AM to 6:00 PM.

 For complete details, see this article: QuickBooks Online Support. It also contains a video tutorial for visual reference.

 

 

 

While we work on resolving this, I kindly ask for your patience and understanding as we work towards a resolution that aligns with your needs. Stay safe!

0 Cheers
Cheer
Reply Join the conversation
Featured
Get started with QuickBooks Online
Ready to get started with QuickBooks Online? This walkthrough guides you th...
Read more

Need to get in touch?

Contact us