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Hi
I have 2 suppliers who have paid money to us for which we didn't raise an invoice (as they are a supplier rather than a customer) What is the best way for me to write off these amounts?
Thanks
Hello LizaM1,
Welcome to the Community page,
So are you refunding the money back to the suppliers in real life or not?
No, we aren't refunding as it was correctly paid to us.
Hi LizaM1, if the money is income relating to a sale we'd recommend creating the suppliers as customers and raising a sales receipt against each. If the money is relating to a refund of goods/services provided by the supplier to be credited against a future bill you can record this using a supplier credit transaction.
Great, thanks.
Think I will do it as supplier credit transaction - do you perhaps have a step by step guide?
Thanks
Yes, I can give you the step-by-step instructions with screenshots, @Liza. This way, I can guide you accordingly.
I'll make sure that you can record the credit without a moment's delay. To start, heed the steps below:
When you’re ready to use the credit, here’s how to do it:
You can also go to the +New and select Pay bills. For the other way to apply for the credit, see this link: Handle supplier credits and refunds in QuickBooks Online.
Check out these articles below on how to use the different supplier transactions and handle them suitably:
Remember that you can always ask me about any topics or other processes within QuickBooks. I'm always ready to work with you again. Keep safe, Liza.
I'm so sorry but I don't have the option to use Make Payment - I am using QB Online?
Thanks for responding, @LizaM1.
I'll share the steps on how you can view the Make payment option. To confirm, do you have an open bill? If so, you'll have to look for the bill so you can apply the credit. It's the bill transaction that has the Make payment option.
Here's how:
For details about these steps, check out this guide: Handle supplier credits and refunds in QuickBooks Online.
Feel free to also browse this link in case you need help managing supplier transactions: Enter expenses, pay bills and manage stock.
Please don't hesitate to reply if you have follow-up questions or concerns with bills or credits. I'll be around for you. Take care and have a great day ahead.
Hi Grace
Thanks for your response, I'm not sure that this is going to resolve the issue. I wonder if I didn't perhaps give enough information to start with, please could I re-explain the situation and you can advise...
We have 2 Suppliers.
1. We received a bank deposit from this supplier which was added into Quickbooks. I don't have any paperwork for this bank deposit. If I add a supplier credit, will that not then make the amount doubled?
2. Our other supplier we received funding from, over many years, and these were not allocated to the correct accounts. This funds have all been used now and I just need to write them off, so they no longer show as a balance on the supplier account?
I hope this further explains the issue and I look forward to hearing from you.
Many Thanks
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