I have just had the most dreadful support from QB. In the past I found it to be excellent but today was connected for 2 hours with so much wasted time in between comments it was awful. Turns out the support deal three calls at the same time - hopeless. No concentration or continuity running like this - urgent improvement needed.
I know how you want to get in touch with our support team as quickly as possible, Treasured.
We always give the best service to our customers. However, there are times that our phone support team may spend more time with the hope that they will be able to solve each customer's concerns. I'll definitely take note of the improvement that you suggested. Rest assured that we'll take this seriously.
You might also want to post your questions here so we can help you. We'll always make sure that we can address your concerns as soon as possible for any general questions related to QuickBooks.
You can check our QuickBooks Blogs for the latest updates that you should know about QuickBooks.
Please know that I'm only a few clicks away if you have any other issues or concerns. I'm always here to help. Enjoy the rest of the day!
I wanted to post the transcription to show how awful this was - would you be interested to see it ? Why does QB think they can give good support when your consultants deal with three people at the same time. I type a line then wait 5mins or more for a response - for an hour on one question ! Borrowed time as I'll not accept that very often !
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
We have to collect some data when you use this website so it works and is secure. We'd also like your consent to collect data to study how people use our site. Doing so helps us improve our services and allows us to tailor the marketing you see on our site. Select 'Accept all' to agree or 'Manage consents' to choose which cookies we use. You can change your mind at any time by clicking the 'Manage Cookies' link.
Choose your cookie preferences
Some cookies are needed to make our website work and can't be turned off. But we need your consent to use others that are not essential. You can make your choices below and update them at any time using the 'Manage Cookies' link. To find out more, visit our Cookies Policy.
These cookies are necessary for the site to function. They also help us keep your data safe.
These cookies allow us to enhance your experience and remember your preferences, region or country, language, and accessibility options.
These cookies tell us how customers use our website. We study and organize this data to help us optimise our content and provide you with personalised experiences.
These cookies help us provide you with relevant communications and ads in our products and on other sites.