Hello there, kevinweeks1966,

The connection issue with Tesco Bank has been resolved since last September 16.

Let's manually update your account in QuickBooks to download bank transactions. To do so, please follow the steps listed below:

1. Click the Gear icon beside your name.
2. Select Bank accounts under Transactions.
3. Click Refresh all.

If you're still getting the same results, I suggest contacting our QuickBooks Self-Employed Team. This way, our Online Banking Team can check again what's interrupting the connection.

Here's how to contact them:

1. Sign in to your QuickBooks account.
2. Select the Help (?) icon.
3. Scroll down to select the Contact Us button and follow the prompts.
4. You will be able to request a callback or start a live chat with an expert.

For support availability, please see this article: How to get help with QuickBooks.

Let me know how the call goes by leaving a comment below. I'll get back with the information you need.

this has not worked again for the last 4 weeks correctly now will not work at all

why are we paying for a service you cannot provide

Hi, kevinweeks1966.

Since the Community is a peer user forum, I'd suggest reaching out to our QuickBooks Self-Employed Support to have this investigated. Unlike in this public forum, they have the tools required to perform any escalations in the system whenever necessary on your behalf.

Here's how you can reach out to them:

1. Sign in to your QuickBooks account.
2. Select the Help (?) icon.
3. Scroll down to select the Contact Us button and follow the prompts.
4. You will be able to request a callback or start a live chat with an expert.

Another way to contact us Is through this link: Contact QuickBooks Self-Employed Support.

To know more about manual import, check out this article: Import bank transactions using Excel CSV files.

Additionally, you can always check out our Community Help Articles if there are app features that you want to learn more.

Don't hesitate to drop a reply below for more QuickBooks questions. I'll be around to help.