Hello there, kevinweeks1966,

The connection issue with Tesco Bank has been resolved since last September 16.

Let's manually update your account in QuickBooks to download bank transactions. To do so, please follow the steps listed below:

1. Click the Gear icon beside your name.
2. Select Bank accounts under Transactions.
3. Click Refresh all.

If you're still getting the same results, I suggest contacting our QuickBooks Self-Employed Team. This way, our Online Banking Team can check again what's interrupting the connection.

Here's how to contact them:

1. Click Help, then Contact us.
2. Enter a brief discussion of your concern, then click Continue.
3. Choose a way to connect with them.

Let me know how the call goes by leaving a comment below. I'll get back with the information you need.

this has not worked again for the last 4 weeks correctly now will not work at all

why are we paying for a service you cannot provide

Hi, kevinweeks1966.

Since the Community is a peer user forum, I'd suggest reaching out to our QuickBooks Self-Employed Support to have this investigated. Unlike in this public forum, they have the tools required to perform any escalations in the system whenever necessary on your behalf.

Here's how you can reach out to them:

1. Visit our Contact Us page.
2. Choose QuickBooks Self-Employed.
3. Fill in your contact details, and your question.
4. Select Ask Your Question.
5. Save your case number for your reference.

Another way to contact us Is through this link: Contact QuickBooks Self-Employed Support.

To know more about manual import, check out this article: Import bank transactions using Excel CSV files.

Additionally, you can always check out our Community Help Articles if there are app features that you want to learn more.

Don't hesitate to drop a reply below for more QuickBooks questions. I'll be around to help.