Hi there, Info2293. Could you let me know if you’re seeing a specific error message when trying to access the menu? This will help us provide a more targeted solution to the issue.
In the meantime, start by clearing the app's cache, as the current settings may have temporary compatibility issues with QuickBooks. Follow these steps:
For iOS:
- Go to Settings, then tap General.
- Tap iPhone Storage, then tap the QuickBooks Online app.
- Tap Offload App.
- This will free up the storage without deleting your app's documents and data.
For Android:
- Go to Menu ☰, then tap More Options ⋮.
- Tap Settings, then Refresh Data.
- Tap YES to confirm.
Feel free to return to this thread if you have more questions. We'll be ready to assist you.
