Hi there, pawstruly. If you are using the QuickBooks Online mobile app, we can perform basic troubleshooting steps to ensure you can record a payment on an invoice.
Sometimes, temporary data issues can cause certain features to disappear. Clearing the app's cache can often resolve these problems.
To do so, here's how:
For iOS
- Tap Settings, then locate General.
- Select iPhone Storage, then QuickBooks Online app.
- Press Offload App.
For Android
- Go to Menu ☰, then tap More Options ⋮.
- Pick Settings, then Refresh Data.
- Hit YES to confirm.
Once done, please restart your mobile phone and check if the issue persists. If it does, let's uninstall and reinstall the app to refresh its functionality.
If you are using a web browser to access your QBO, you'll have two options: you can use the Customer & leads menu or the Receive payment option.
Here's how:
- Go to Customers & leads.
- Select Customers.
- Select the name of your customer, then choose Receive payment.
- Enter the necessary information and then click Save and close.
For better guidance on the second option, refer to this article: Record invoice payments.
If the issue persists after following these steps, I recommend contacting our live support team for further assistance. They can troubleshoot this case further and ensure you will be able to access the Record Payment option.
Feel free to click the Reply button below if you have more questions about QuickBooks-related concerns. We're here to help.
