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Hi @yvette8,
I'll point you in the right direction for support with your query.
We have an ongoing investigation for this specific issue you stated. With that said, I suggest you contact our Technical Support team for assistance. They can add you to the list of our affected users, and you'll receive a notification email whenever there's an update available.
Open this article for the steps on how to proceed: QuickBooks Online Support.
Let me know if you need anything else. I'll be around to take care of your queries.
Hi @yvette8,
I'll point you in the right direction for support with your query.
We have an ongoing investigation for this specific issue you stated. With that said, I suggest you contact our Technical Support team for assistance. They can add you to the list of our affected users, and you'll receive a notification email whenever there's an update available.
Open this article for the steps on how to proceed: QuickBooks Online Support.
Let me know if you need anything else. I'll be around to take care of your queries.
I am also having the same issue. I am also unable to request a call back as I pay for the self employed subscriptions. I am not really sure how to proceed, please can I have some help with this? At the moment I am paying for a service that is unusable. I am getting error when I try to relink 309 and when I try to re-add my account I get error 509.
Thank you,
Chantelle
Hello ChantelleV28,
Welcome to the Community page,
With you using the self-employed product, could we ask you you send us either a PM on Facebook or a DM on Twitter with your email address so we can then have a look in the background for you thanks.
Facebook https://www.facebook.com/QuickBooksUK
Twitter https://twitter.com/QuickBooksUK
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