cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Get your Payroll questions answered by a QuickBooks Product Manager here - intuit.me/31Nl3My
bob174
Level 1

There is a technical issue with the taxes page

speak to human
4 REPLIES 4
CarolynCD
Level 1

There is a technical issue with the taxes page

Has anybody else seen this?

Trying to submit VAT return and have noticed over the last couple of weeks at least that the page takes ages to load - and you don't even know if it is going to load. 

 

Trying to contact Quickbooks support about this is a joke.

Ashleigh1
QuickBooks Team

There is a technical issue with the taxes page

Hello CarolynCD, thanks for commenting on this page,  are you doing this on the app or the browser and if it is the browser which browser are you using? 

CarolynCD
Level 1

There is a technical issue with the taxes page

I am using Chrome on a MacBook. I gave up trying to use Safari with Quickbooks a long time ago.

Archie_B
QuickBooks Team

There is a technical issue with the taxes page

Thank you for giving us details, CarolynCD.

 

I'd like to help and make sure you can submit your VAT returns.

 

Your computer saves browser cache that helps load websites faster on your next visit. Over time these temporary internet files gets outdated which can cause issues just like the one you experienced.

 

We can perform troubleshooting steps and check if there's an underlying browser issues. You can start by accessing your QuickBooks Online account on a private window. Since you're using Google Chrome, press and hold CTRL + SHIFT + N to open it.

 

Once you've successfully access QuickBooks without any issues using a private window. You can go back to your regular browsing window and follow the steps on this link to clear your browser's cache.

 

If the issue persists, you may also consider using other supported browser for QuickBooks Online.

 

Get back to me if your still have other questions about it. I'm always here to help. Have a good day.

Need to get in touch?

Contact us