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userlouisehall19
Level 1

Trying to connect RBS acc using Samsung phone. Permission given to link acc but instead of being redirected to App, it goes to Samsung internet with error msg. Pls help?

 
2 REPLIES 2
Ashleigh1
QuickBooks Team

Trying to connect RBS acc using Samsung phone. Permission given to link acc but instead of being redirected to App, it goes to Samsung internet with error msg. Pls help?

Hello Userlouisehall19, 

 

Welcome to the Community page, 

 

Could you reconnect the bank in Quickbooks on a web browser on a pc instead of the app on your phone.  As the app is just for basic use, somethings are better to be done on a web browser. 

 

If you still have any issues let us know. 

userlouisehall19
Level 1

Trying to connect RBS acc using Samsung phone. Permission given to link acc but instead of being redirected to App, it goes to Samsung internet with error msg. Pls help?

Thank you ... that worked!